Terms of Sales

Terms of Sale

Welcome to Klay Homes. By placing an order on our website, you agree to the following Terms of Sale. Please read them carefully before making a purchase.

1. Product Details

All our products are handcrafted using natural materials. Due to the handmade nature, slight variations in color, texture, and size may occur. These are not considered defects but rather part of each item’s unique character.

2. Pricing & Payment

All prices are listed in INR and include applicable taxes unless stated otherwise. We accept secure online payments via major credit/debit cards, UPI, and net banking. Payment must be completed at the time of placing the order.

3. Shipping & Delivery

We ship across India. Orders are usually dispatched within 3–7 business days. Delivery timelines may vary depending on your location. You will receive tracking information once your order has been shipped.

4. Returns & Exchanges

We accept returns or exchanges only for products that are damaged in transit or defective. Claims must be raised within 12 hours of delivery along with video recording of product when opened and clear photos of the product and packaging. Once approved, we will arrange for a replacement or refund.

5. Cancellations

Orders can be cancelled before they are dispatched by contacting our support team. After this window, we cannot guarantee cancellation as the order may already be in production or dispatched.

6. Use of Products

Our products are designed for home and personal use only. Any commercial use without written permission from Klay Homes is prohibited.

7. Contact

For any questions or concerns regarding your order, please email us at support@klayhomes.in.

Thank you for supporting handcrafted, small-batch clayware. Your purchase helps preserve traditional artistry and supports local artisans.